Vehicles4work & Car Lease Shop
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Call on: 01563 542820

sales@vehicles4work.com

Vehicles4work & Car Lease Shop Complaints Handling Procedure

Complaints Handling Procedure

It is the aim of Vehicles4work & Car Lease Shop to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.

This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.

If you have a complaint

If you have a complaint about any aspect of our service then we would like to hear from you. You can contact us by telephone or in writing and your complaint will be resolved by the appropriate person in the shortest possible time. To help us to investigate and resolve your concerns as quickly as possible, you should in the first instance contact the department with which you have been dealing. 

We will try to resolve your complaint immediately; however, sometimes, this may not be possible. In the unlikely event that we are not able to resolve your complaint by the end of the next business day, we will keep you informed of the progress of our investigations and provide our final response in writing providing our findings and the action to then take.

To register a complaint contact us by either:

Email: sales@vehicles4work.com 
Telephone: 01563 542820
Or write to us at: Car Lease Shop, 38 Old Street, Riccarton, Kilmarnock, KA1 4DX

If you have a regulated contract with us and are not satisfied with our final response, you may be eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response. When we send you our final response, we will also provide you with a copy of the Financial Ombudsman Service's explanatory leaflet. 

If you have any questions in relation to our Complaints Handling Procedure, please contact us in writing at the above address.

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Contact us

Email : sales@vehicles4work.com

Telephone : 01563 542820

Company Address :
Vehicles4work & Car Lease Shop
Car Lease Shop
38 Old Street
Riccarton
Kilmarnock
KA1 4DX

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WRK Solutions Ltd trading as Vehicles4work & Car Lease Shop are a credit broker and not a lender, we are authorised and regulated by the Financial Conduct Authority. Registered No : 673783

Company Registration Number: SC377900 | Data Protection No : ZA096949 | VAT No : 106370738

Registered Office : Bank Chambers 31 The Square Cumnock KA18 1AT

Disclaimer: All vehicle images and descriptions are for illustration and reference purposes only, all vehicle leases are subject to credit approval and subject to change at any time. E&OE.

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